Sky Plus Not Recording

Problem
If your recordings fail or you get an error message which says “Sky+ playback and recording unavailable”, again it’s nothing to worry about and a few simple tests could resolve this issue before calling your insurer.

The Solution
Normally this is a problem with the HDD which can be easily resolved by doing a “planner rebuild” (which reorganises the files and folders on the hard drive and makes it run smoother).

Planner Rebuild for Sky+

  • Press ‘Services’ on the remote.
  • Press ‘4’ (System setup) Press ‘0’ then ‘1’ then select (This is the hidden menu)
  • Press ‘7’ for Sky+ Planner Rebuild
  • A message should appear saying ‘this will take a few minutes to complete’.
  • Wait 5 minutes and then record a programme for 30 minutes to see if it has worked.

Planner Rebuild for Sky+HD

  • Press ‘services’ on the remote.
  • Press ‘right arrow’ to get to settings.
  • Press ‘down arrow’ to highlight ‘picture’ in yellow.
  • Press ‘0’ then ‘1’ then select (This is the hidden menu).
  • Scroll with ‘left arrow’ to tab ‘Planner Rebuild’ and press select.
  • A message should appear saying ‘this will take a few minutes to complete’.
  • Wait 5 mins and then record a programme for 30 mins to see if it has worked.
  • If these fail to resolve your issue it could be down to f connectors, cabling or something else which would need an engineer to take a look.

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