Customer Reviews

Buy With Confidence Customer Reviews Based on 187 Reviews (since 15/07/2012 Source - Trading Standards). Sat Insure has been vetted and approved by Trading Standards, it’s recognised that we operate in a legal, honest and fair way. We also run an ongoing satisfaction survey in conjunction with Trading Standards to ensure if we can improve on service, we will.

Sat Insure

Overall Rating

5 out of 5 based on 187 ratings

Level of Customer Service

Quality of goods / work carried out

Value for Money

Customer Case Studies

"The guys at Sat Insure are very good on the phone and try and solve the
problem as quick as they can."
Mr Young, Northampton, Saturday 6th August, 2016
Sat Insure Service:

Customer Service:

"For me this company is at the top of their profession. Their Telephone communication and home repairs are of excellent quality and there service is very prompt and thorough and I would recommend them to anybody without doubt. Excellent."

"Quick answer, quick response, quick repair done."

"I am very pleased with the service I am getting."

"Very good, would highly recommend you."

Engineer Quality:

"Very friendly engineer, very competent. Found a breakage that a previous Sky engineer did and rectified it. Very satisfied with the service by Sat Insure - well done."

"The engineer who carried out the replacement of our faulty unit was courteous and helpful to my wife and I. This is much appreciated when you are 86 and 93 respectively. Thank you."

"Very efficient and very helpful. Nothing too much trouble. Star man."

"Excellent service and a top man to do the work."

Professionalism:

"Prompt and efficient response to phone call. Engineer arrived as promised. Dealt with problem by replacing Sky and box."

"Good, positive attitude towards sorting the problem."

"Above and beyond duty, excellent service."

"Very good service. Was phoned at 8.10 am and told that serviceman would be at house at 9.45. At 9.50 he came and found fault immediately and rectified in approx half hour."

Internal Customer Survey

"Best service received from an insurance company!"
Mr W Fry, Somerset
Customer Service:
Engineer Service:

"Really happy with the service, especially the quick turnaround."
Mrs E Fanning, London
Customer Service:
Engineer Service:

"Best service I have received from any company."
Mr N Crampton, Liverpool
Customer Service:
Engineer Service:

"Engineer was very helpful. Very happy with the service."
Miss S Masters, Penzance
Customer Service:
Engineer Service:

Service Level Statistics**

Claims Heat Map:

Sat Insure are proud to offer Next Day cover across the UK, servicing customers as far afield as Scotland, the Shetland Isles, Cornwall and everywhere in-between.

The larger circles on the map show areas where we traditionally place the most call-outs, possibly due to more adverse weather conditions in those regions. However, you’ll notice that no matter where you live in the UK, your Satellite TV can still go wrong and Sat Insure will be there to help if it does!

Claim data from Jan 2014 - Jan 2015