Terms and Conditions

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Website Terms & Conditions

Service Levels

Based on 4,416 call outs between July 2015 to October 2016. Sat Insure achieved the following service levels:

Response Type % of Response
Next or Same Day Response 95.5%
First Time Fix 94.3%

Contact Details

Sat Insure Ltd,
Ultralase House,
The Avenue,
Cliftonville,
Northampton,
NN1 5BT
Tel: 0800 121 8611

Registered in England No. 06004349 • Data Protection No. Z1624879
Registered Address: 22-24 Harborough Road, Northampton NN2 7AZ

Website Use

By using this website you agree that we will pass your contact details to Sat Insure Ltd to contact you for feedback, support and sales opportunities relating to providing service and support of Sky and other Digital viewing equipment. We will not pass on your details to any other companies and we will never spam you.

Free Phone Help

If you contact Sat Insure for free diagnostics and technical help you will automatically be opted in to occasional marketing and research communications – email, phone or SMS. You can opt out of this at any time.

Refer a friend

Referred individual must be a member for 1 month before vouchers are issued. Offer limited to mainland UK.
We may amend, extend or withdraw this offer at any time and without notice to you.
This offer may not be used in conjunction with any other offer.
Sat Insure employees are not eligible for this offer.
You can’t recommend yourself or anyone residing at the same address.

Kindle Offer for New Customers

Offer runs from 01/12/2016 – 31/01/2017. Available to UK mainland residents only. Only one redemption per household. Policy must be active for 30 days before gift card is dispatched.

The gift for example Amazon Fire Tablet will be at the same time as your policy documents (3 – 5 days from inception). Please note that cancellation of your policy at any time within the first 12 months will result in you being charged the full retail cost of the free gift.

If you wish to cancel during the cooling off period you will also need to return the free gift, unopened and unused.

M&S Offer

Offer runs from time to time. Available to UK mainland residents only. Only one redemption per household. Policy must be active for 30 days before gift card is dispatched.