We offer free over the phone help, call 0800 121 8611 (option 2) to speak to our UK based help desk.
No Satellite Signal Error Message can normally be linked to one of the following.
As a British resident you’ll be used to the weather by now, but perhaps don’t realise quite the effect it can have on your SKY viewing. During periods of heavy rain and/or wind you might notice that your signal drops. All we can advise here is to wait and see if it returns when the weather improves.
However, if you are still seeing the ‘No Satellite Signal Being Received’ message at this stage (particularly if there has been heavy winds) you may need to Call Us for an engineer visit to re-align the dish.
Again possibly caused by bad weather, the LNB (Low Noise Block Downconverter) is an arm like device that sits facing the dish and can sometimes become loose.
Many problems can be solved over the phone by our technical team, but unfortunately a damaged LNB is not one of them. If your LNB has become loose or fallen off, you will require an engineer to reconnect the cables or fit a new LNB.
The cables that run from your Sky dish into the box are called the coaxial cables. Damage to these cables is likely to disrupt your viewing and cause problems with your signal. For example, in strong winds the cables can become loose and fall away from the dish, or heavy rains could allow water to get into the cabling. This will usually result intermittent signal loss or even a total loss of signal.
In cases where the external cabling has been damaged, professional help is usually required. Sometimes it’s as simple as reconnecting a loose connection, but in some cases a whole new cable run may be required. For example if water has breached the cable sheathing and caused them to rust.
The F Connectors connect your coaxial cable to your Sky or Freesat box and LNB. These connectors can sometimes come loose or even fall away from the box or LNB, causing intermittent signal loss or even total loss of signal. On Sky Plus and Sky Plus HD boxes, there are two connectors and a loose F Connector on input 2 may result in failed or poor quality recordings.
To check your F Connector at the box end isn’t loose, simply turn the bolt clockwise with your hand until it feels secure. Then check your signal using the settings on your Sky box. If you don’t notice any improvement, there may be a more complicated problem with your equipment and you may require an engineer.
If only a selected few SKY channels are showing the ‘No Satellite Signal Being Received’ message then it may be that your SKY box requires a Software Update. Follow the steps below to complete the update.
For more information on this error, check out Sky's website - Click Here
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