Missing Sky TV Channels

Problem
If you notice a few of your Sky channels are not receiving any satellite signal but others are fine, then there are a few things you could try before calling your insurers.

The Solution
A software update may resolve the issue.

  • Turn Sky box off at the mains.
  • Check front of box to make sure all lights are off.
  • Hold down the ‘back-up’ button.
  • Switch box back on (Still holding the back up button).
  • Keep holding button until message on screen shows a software update in progress.
  • Wait 10 minutes until it is complete, turn your Sky box back on and finally check the channels.

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