When your Sky box displays a message stating that you are using the wrong viewing card, this can be because the card is slightly burned due to the heat that naturally generates inside the box. Ultimately, the viewing card will need replacing is not recognised by the box you are using until it is paired with the box.
For more information on pairing your Sky viewing card please Click Here
We offer free over the phone help, to speak to our UK based help desk see the options below:
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Saturday - Sunday: Closed
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If you wish to send us an email our address is firstname.lastname@example.org. Alternatively you can use out web form by clicking the button below.Email Form