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Privacy & Data Protection Policy

At Sat Insure, we’re committed to protecting and respecting your privacy, our full Data Protection Policy can be downloaded here – Click Here

We wanted to explain a bit more about what this policy means for you, including:

  • When and why we collect personal information about people who visit our website.
  • How we use personal data
  • The conditions under which we may disclose it to others and how we keep it secure.

By using our website, you’re agreeing to be bound by this Policy. We keep this Policy under regular review so please check from time to time. This Policy was last updated in April 2018. please check this page occasionally to ensure that you’re happy with any changes.

If you have any questions regarding this Policy and our privacy practices or you wish to check, update or remove the personal data we hold on your behalf please get in touch via:

Email: enquiries@satinsure.com
Telephone: 0800 121 8611
Writing: Sat Insure Ltd, 71 The Avenue, Cliftonville, Northampton, NN1 5BT

What Type of Information is Collected from You?

The following personal data is collected, held, and processed by the Rapid Insure in order to process enquires, quotes or administer policies:

  • Name;
  • Contact information including email address, postal address and telephone number;
  • Details on Insured Equipment
  • Any personal data relating to other data subjects that the data subject may send to us (EG Power of Attorney’s contact details).
  • Personal and Employment data sent to us regarding a job application

In addition to the above, the following personal data is collected, held, and processed by the Company via our website:

  • demographic information such as post code
  • IP address;
  • web browser type and version; and
  • operating system.

How do We Collect Information from You?

We obtain information about you when you use our website, for example, when you contact us about products and services either through the website, over the phone, via email or social media.

How is your information used?

We may use your information to:

  • Process a quote
  • Run Diagnostics
  • Process claims;
  • Seek your views or comments on the services we provide;
  • Notify you of changes to our services;
  • Send you communications which you have requested and that may be of interest to you.
  • Process a job application.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

Third Party Service Providers Working on Our Behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to book in an engineer to attend the property and repair or replace equipment). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about other products or services we offer, then you can select your choices by ticking the relevant boxes in the Declaration section when you buy online or over the telephone.

You can change your marketing preferences at any time by contacting us by email: enquiries@satinsure.com or telephone on 0800 121 8611

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

Website recording

Sat Insure’s Website uses Google Analytics service – this is a product that has been developed by Google and is used to help improve the usability and flow of the website. The information collected does not include bank details or any sensitive personal data. Data collected is for internal use only.

Making a Complaint

If you think your data has been misused or that the organisation holding it has not kept it secure, you should contact them and tell them.

If you’re unhappy with their response or if you need any advice you should contact the Information Commissioner’s Office (ICO).

ICO
casework@ico.org.uk
Telephone: 0303 123 1113
Textphone: 01625 545860
Monday to Friday, 9am to 4:30pm

Information Commissioner’s Office
Wycliffe House Water Lane
Wilmslow
Cheshire
SK9 5AF

The ICO can investigate your claim and take action against anyone who’s misused personal data.

Obtaining Your Details From a Third Party

From time to time we obtain your details from a third party source. The data we acquire is from a GDPR approved organisation with the relevant permissions. Details of the third party can be provided by request. To request this information please contact us via telephone on 0800 121 8611 (Mon - Fri: 08:00 - 18:00) or send us an email to enquiries@satinsure.com.