The cables that run from your Sky dish into the box are called coaxial cables. Damage to these cables is likely to cause problems with your signal disrupt your viewing. For example, in strong winds these cables can come loose and fall away from the dish, or alternatively heavy rains could allow water to get into the cabling. This will usually result in either intermittent or total loss of signal.
Symptoms / Diagnosis of Sky Dish Cable Problems
The cables that run from your Sky dish into the box are called the coaxial cables, and damage to these cables is likely to disrupt your viewing, and cause problems with your signal. For example, in strong winds cable can come loose and fall away from this dish, or heavy rains could allow water to get into the cabling. This will usually result intermittent signal loss, or total loss of signal.
In cases where the external cabling has been damaged, professional help is usually required. Sometimes it’s as simple as reconnecting a loose connection, but in some cases a whole new cable run may be required. For example if water has breached the cable sheathing and caused them to rust.
We offer free over the phone help, to speak to our UK based help desk see the options below:
0800 121 8611
Our Opening hours are:
Monday - Friday: 8am - 8pm
Saturday: 9am - 7pm
Sunday: 9am - 6pm.
Simply fill in the form below and we will call you back..