Pairing Your Sky Viewing Card

Problem
When your Sky box displays a message stating that you are using the wrong viewing card, this can be because the card is slightly burned due to the heat that naturally generates inside the box. Ultimately, the viewing card will need replacing is not recognised by the box you are using until it is paired with the box.

Diagram of pairing your sky viewing card

The Solution

  • Phone Sky support on 0344 2414 141 to order a new card.
  • When the card arrives you must insert the card into the card slot.
  • You will then need to call Sky to pair the card.
  • When the card is paired your channels will be viewable once again.

For more information on pairing your Sky viewing card please Click Here

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